Key takeaways
- Activation line: 1-800-353-5920.
- For account help, call the number printed on the back of your card.
- Many tasks can be done online at myindigocard.com.
- Report a lost or stolen card immediately.
Which contact method should you use?
| Need | Best option |
|---|---|
| Activate a new card | indigocard.com/activate or 1-800-353-5920 |
| Balance, payments, statements | myindigocard.com |
| Lost or stolen card | Call the number on the back of your card right away |
| Dispute a charge | Call customer service or follow the dispute steps on your statement |
| Payment by mail | Use the payment address on your statement |
What to have ready before you call
- Your card or the last four digits of the card number
- Your full name and billing ZIP code
- Last four digits of your SSN for identity verification
- Details of the transaction or issue
How to dispute a charge
- Contact the merchant first if possible.
- Call customer service or follow the dispute instructions on your statement.
- Explain the issue and provide any receipts or emails.
- Keep paying the rest of your bill on time while the dispute is reviewed.
Under the Fair Credit Billing Act, billing-error disputes should generally be sent in writing within 60 days of the statement that first showed the error.
Protect yourself on the phone
Watch out: Indigo Card USA is an independent site and is not the card's customer service. Never share your full password or one-time codes with anyone who calls you — hang up and call the number on your card instead.
Frequently asked questions
What is the Indigo Card customer service number?
For account help, call the number printed on the back of your card. The activation line is 1-800-353-5920.
How do I report a lost Indigo Card?
Call the number on the back of your card (or on your statement) as soon as possible to lock the account and request a replacement.
Can I contact Indigo Card online?
Many account tasks — payments, statements, and contact details — are available after signing in at myindigocard.com.
Indigo Card USA is an independent guide and is not the issuer of the Indigo® Mastercard®, which is issued by Celtic Bank and serviced by Concora Credit. Card terms can change — confirm current rates and fees in your cardholder agreement or at indigocard.com.